📦 Vibe House – Shipping Policy

At Vibe House, we strive to provide our customers with a smooth and reliable shopping experience. Please review our shipping policy below:

1. Processing Time

• All orders are processed within 1–2 business days after payment is received.

• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

We partner with trusted carriers to ensure timely delivery. Estimated delivery times are as follows:

• Standard Shipping (Free on all orders): 5–10 business days

• Express Shipping (if available): 3–5 business days

• Delivery times may vary depending on the shipping destination and external factors (e.g., customs delays, weather).

3. Shipping Coverage

• We currently ship to the United States and selected international locations.

• Customers will be notified at checkout if shipping to their location is unavailable.

4. Shipping Confirmation & Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number.

• Tracking information may take up to 24–48 hours to update after shipment.

5. Customs, Duties, and Taxes (For International Orders)

• Customers are responsible for any customs fees, import duties, or taxes that may apply.

• Vibe House is not responsible for delays caused by customs.

6. Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us at support@vibehouse.com within 7 days of delivery for assistance.

• We will work with the carrier to resolve the issue promptly.

7. Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details.

• Vibe House is not liable for delays or losses due to incorrect addresses provided by the customer.

8. Contact Us

For any shipping-related inquiries, please contact our support team at:
📧 support@vibehouse.com
🕒 Customer Service Hours: Monday – Friday, 9 AM – 6 PM (EST)